FAQS

What if I want to cancel or change my delivery?

Client profile, dislikes, food delivery dates, meal cancellations, additional meal requests, and/or different delivery locations must be made two business-days prior to the desired date of change(s).  Any change(s) made to an account with less than two business-days notice cannot be guaranteed, and may be subject to a service charge equivalent to 50% of the total cost of the change(s) in question.

What are my payment options?

Donna Belle Cuisine can only receive payment by cash, personal checks, or cashier’s checks at this time. Billing cycles are billed in full at the end of each week of service.

What if I lose or damage a cooler bag?

Lost and/or unreturned cooler bags are billed on a weekly basis at the rate of $25.00 per cooler. The cooler charge is fully refunded upon return of each missing cooler. 

What are my delivery options?

Deliveries are made in the late afternoons. All deliveries are made Monday through Friday.  A Donna Belle Cuisine delivery driver will pick up old cooler bags/cold packs with each new delivery. Client accepts responsibility to place old coolers outside for said retrieval. Donna Belle Cuisine requires the appropriate keys and/or entry codes to a delivery location prior to the first day of service.

Are there any delivery charges?

Deliveries within the designated Donna Belle Cuisine delivery areas are included in the cost of the service. Deliveries outside of the designated Donna Belle Cuisine delivery areas are subject to an additional service charge. Donna Belle Cuisine requires two business-days notice for address changes.

Will you delivery to my work place?

Meals are generally delivered to home addresses, but can be delivered to office locations upon request from Donna Belle Cuisine.